Trainer Tips & Tricks

Catch Answers Here!

How long does shipping take?

Shipping times vary depending on your location. Orders typically arrive within 3-7 business days formetro deliveries and 7-10 business days for regional orders. You’ll receive a tracking link once your order has shipped!


Do you sell official Pokémon products?

Yes! At Pokedrop, we only stock 100% authentic Pokémon products from trusted suppliers. No fakes, no knock-offs just genuine collectibles for true trainers!

What is your return policy?

We accept returns on unopened items within 14 days of delivery. If your order arrives damaged or incorrect, contact us, and we’ll make it right!

Do you offer bulk discounts?

Yes! If you're looking to purchase in bulk, check out our Pokémon Treasure Trove (bulk card collection) or contact us for special pricing on larger orders.

Can I cancel or change my order after placing it?

We process orders quickly! If you need to modify or cancel an order, please contact us within 24 hours of purchase. After that, we may not be able to make changes.

Do you offer pre-orders for new Pokémon sets?

Absolutely! We frequently offer pre-orders on upcoming Pokémon TCG sets and exclusive box collections. Keep an eye on our store for the latest drops!

How can I contact Pokedrop for further help?

If you have any other questions, feel free to reach out via our Trainer HQ – Contact Us page. We’re happy to help fellow trainers with anything they need! or email us at
support@pokedrop.com.au for support, feedback, or general questions.

Do you offer gift cards?

Yes! We offer Pokedrop Gift Cards in various amounts, perfect for any Pokémon fan. Whether you're unsure what to buy or want to give the gift of choice, our gift cards never expire and can be used on any item in our store!